Municipay Product Page
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Online Payments
Credit Card Payments Provide great payment experiences with lower processing rates. Allow your customers to pay their bills online.
Self Service Portal
Self Service Portal - Generate Service Requests & Customer Communication – Manage multiple accounts, setup auto payments, or remember payment methods, manage paperless settings, submit & track service requests, review bill histories & payment records.
Feature Rich Reporting
Feature Rich Reporting (export payment records)
Customer Service Portal centerpiece of the productivity gains
More product benefits
ACH Payments
Send or accept low-cost payments using multiple origination banks.
Mobile Payments
via Online Portal - full-service mobile solution that gives your customers five ways to “pay on-the-go”
Payment Options
Online Quick Pay, Pay by Text, Autopay
Promotional Services
Administer customer notifications by phone, text, and email
Language Pack
Available in both English and Spanish
Value Proposition
Making it easier for your customers shouldn’t create more work for your team!
Streamline your billing, scheduling, reporting and customer communications process.
- Billing & Customer Management Solution
- Provides billing and customer relationship backed by a solid management infrastructure for municipal and independent utility authorities for tollway, and water operations. Empowering the billing process.
- Bill water while keeping multiple billing cycles active at the same time.
- Receive and track payments • Maintain historical information regarding services, accounts, and customers • 24/7 customer access to their utility account
- Analyze trends and variations in customer records
- Easily respond to customer questions or issues
- Available in both English and Spanish
- Schedule all delinquent processing steps to run automatically.
- Let your business rules and procedures follow through reducing unexpected consequences.
- Manage multiple active billing cycles across your utility and email statements.
- Accommodate all charges and service (deposit fees, sign up fees, late fees, garbage orders)
- Flexible bill statement designs, including consumption graphs NOTE: Collections External View: Requires planning. This module is intended to display to the customer service representatives a list of pending collections requiring follow up. You could say this is a work order for the “Customer Service” team, and they will follow up on the “delinquent” bills.
- Focus on customers and use tools to best serve their needs.
- Customer Account Dashboard outlining all important information relevant to that customer
- Provide a portal for utility management, view, reprint, pay bills, and support tickets
- Access information about your customer base (past and present)
- Communicate with customers via email or text • Generate letters, notices, contracts and labels to manage your customer communications
- Available in both English and Spanish
Periodic Processing, Inquiries, and Reporting
- A key focus of our software is to provide value to utility billing software and provide administrative drill down views of the data.
- Follow the data trail through from aggregated report to individual customer transaction.
- Export activity and usage report on system measuring citizen involvement, transactions processed, settlement and status of accounts.
- Drill into individual work orders, and identify the customer origin request.
- View details before approving, establish rules so that only approved orders can be published.
- Track account maintenance, communicates, and status on work orders.
- Define daily limits on individual or order types
- Automatically generate cut off lists, automatically create work orders based on business rules
- Automatically assign staff follow ups to work orders
- Track and monitor the status of work orders
- Reduce paper handling , paperless e-billing
- Reduce phone calls, better serve the needs
- Rapid Reconciliation : Helping reduce time and effort associated with daily payment reconciliation and reports.
- Comprehensive and Flexible Payment Options Our single-vendor, Level 1 PCI Compliant payment suite consolidates all your payments under one roof without the hassle of managing multiple vendor contracts
- payment channels – web, mobile, pay-by-text, interactive emails
- payment types – credit, debit,eCheck/ACH, cash
- Supports both convenience fee and no-convenience fee pricing
- Available in both English and Spanish
